Unlock your stay The Jewel Hotel with Apple Wallet
The Jewel is providing guests with a new level of service with our digital room key experience. From The Jewel Hotel app, add your room key to Apple Wallet on your iPhone or Apple Watch for easy access to your room and other hotel spaces. Just hold your iPhone or Apple Watch near the reader to unlock. It’s easy, convenient, and private.
Easy check-in
Skip the lines at the front desk and go straight to your room without a physical key.
Instant room access
With Express Mode, there’s no need to need to unlock your device or open an app. Easily access your room by holding your iPhone or Apple Watch near the reader to unlock.
Always reliable
Use your room key for up to 5 hours after your battery runs out with Power Reserve.
Privacy and security
Your data is always safe with Apple Wallet’s built in privacy and security features.
Adding your room key to Apple Wallet is easy.
- After booking your stay, open The Jewel Hotel app.
- Tap the “Add to Apple Wallet” button on your upcoming stay and follow the instructions.
- Once your room key has been added to Apple Wallet, it will be automatically activated and ready for use.
When you add a room key to Apple Wallet on your iPhone, it is automatically added to your paired Apple Watch.
Frequently Asked Questions
How do I set up and use a room key in Apple Wallet?
Before you arrive at The Jewel Hotel, open your The Jewel app to add your room key to Apple Wallet on your iPhone or Apple Watch. Once you complete the check-in process, your room key will be activated and ready for use.
To use your room key to unlock your room, simply hold your iPhone or Apple Watch near the reader to unlock.
How is a room key in Apple Wallet different from other digital keys?
Your room key in Apple Wallet is easier to use than many alternatives, and you don’t even need to wake or unlock your device. Even if your iPhone needs a charge, your key will still work for up to five hours with Power Reserve.
What do I need to use a room key in Apple Wallet?
- The Jewel app
- A reservation at The Jewel Hotel
- A compatible iPhone or Apple Watch
Which iPhones and Apple Watches are compatible?
- iPhone 8s, iPhone 8s Plus or later, running iOS 16.2 or later
- Apple Watch Series 3 or later, running WatchOS 9.2 or later
Where can I use a room key in Apple Wallet?
In addition to your room, your room key in Apple Wallet can also be used to access the same hotel spaces where you would use a plastic key such as the fitness center and common areas.
How can I tell if I am able to use a room key in Apple Wallet?
After booking your reservation, look for the “Add to Apple Wallet” button on your upcoming stay in The Jewel Hotel app. The app will indicate if the hotel supports the use of a room key in Apple Wallet.
How can I add a room key to my Apple Watch?
When you add a room key to Apple Wallet on your iPhone, it is automatically added to your paired Apple Watch. Once your room key has been added, simply hold your Apple Watch near the reader to unlock.
How will I know when my room key is available?
After booking, you can add your room key to Apple Wallet via The Jewel Hotel app. Your room key will automatically activate once you check in and your room has been assigned.
How does a room key work?
After your room key in Apple Wallet has been activated, just hold your iPhone or Apple Watch near the reader to unlock. With Express Mode, you don’t even need to wake or unlock your device. It’s that simple.
With how many iPhones and Apple Watches can I use room key in Apple Wallet?
You may add a room key to Apple Wallet on one iPhone and one paired Apple Watch. per iCloud account.
If needed, you may switch your room key to a different iPhone or paired Apple Watch. Once the key is activated on the new device, it will be automatically removed from the previous one.
Can I use a room key in Apple Wallet and a traditional hotel key card?
Yes, you can use both.
Can I use room key in Apple Wallet if I have a reservation for multiple rooms?
Yes, your room key will be automatically activated for each room that you have reserved.
What if multiple people are staying in one room?
Multiple people on different devices can use a room key, provided that each person has The Jewel Hotel app activated on their iPhone.
What if I have multiple stays at a hotel?
Each stay will be represented with its own room key in Apple Wallet. When your stay is over, your room key will be deactivated remotely and archived in Apple Wallet.
Can I still access my room if my iPhone needs to be recharged?
If your iPhone needs a charge, your key in Apple Wallet will still work. Power Reserve provides up to five hours of access, so you can still get inside.
What if my iPhone or Apple Watch is lost or stolen?
Room key in Apple Wallet takes full advantage of the privacy and security features built into iPhone and Apple Watch.
If you think your iPhone or Apple Watch is lost or stolen, you can use iCloud.com or the Find My app on another Apple device. If you need a new room key, please visit the front desk.