FAQ’s
We’re here to help! Below is a list of our frequently asked questions to help you make your stay with us at The Jewel a memorable one.
Can’t find what you’re looking for? Contact us to find out more.
What is your cancellation policy?
We allow free cancellations and changes until 6 pm (hotel local time), 24 hours prior to arrival. Any cancellations or modifications made after that time are subject to a charge of one night’s room plus tax. Please note there are no cancellations or changes allowed on reservations booked under the Non-Refundable Rate. Cancellations for corporate apartments made after 12pm local time 14 days prior to arrival will be charged 50% of full stay.
Do you have a reservation waitlist?
We do have waitlists and will notify you should rooms become available.
Do you permit pets?
We welcome you to bring one dog per room per stay – at no extra charge. Learn more about our CQ Paws Program.
What is your check-in and check-out time?
Check in time is 3pm; check out time is Noon. Early check in or late check out are based on request and availability and are subject to applicable fees. Please contact the hotel for more information.
How late can we check-in?
You can check-in as late as 6am the day after you are due to arrive. Your credit card automatically guarantees your room. If you are checking in late and know this, please advise when making the reservation or call the hotel directly the day of arrival.
What are your age requirements?
Guests must be at least 21 years old to check into the room.
Are you able to hold our luggage?
We are happy to store your luggage either on arrival in the morning if there are no rooms available to check into, or upon departure. A Guest Service Manager at the Reception Desk can do this for you.
Additionally, luggage storage is offered to guests who are checking out and will be returning for an upcoming weekly ongoing stay. If you are a repeat guest, please contact the front desk for more information.
Is there a fitness room?
Yes, we have a Fitness Center with cardio equipment and free weights. Additionally, we will deliver yoga kits to your room at no additional charge. NYC requires proof of vaccination to access the fitness center. See Front Desk for key for entry.
Do you have laundry services?
Same-day valet cleaning and complimentary self-serve launderette are available at The Jewel.
Additionally, laundry bag and garment bags are available for repeat guests who will stay at least once per week within the current year. If you are a repeat guest, please contact the front desk for more information.
Do you provide housekeeping services?
Housekeeping is available upon request.
Express Housekeeping Service includes:
- Removal of trash and used towels
- Replenishment of towels and amenities
Daily Housekeeping Service includes:
- Removal of trash and used towels
- Replenishment of towels and amenities
- Wiping and cleaning of the vanity and counter surfaces
- Remaking of the bed
- Vacuuming if needed
Is parking available at the hotel?
Discounted parking is available about a block from our hotel at:
SP Parking
140 West 51st Street
(between 6th and 7th Avenues)
Phone: 212.541.7418
Garage hours of operation:
Weekdays 6:00am – 10:00pm
Weekends 8:00am – 6:00pm
View Parking Garage Map and Directions
What is the minimum age requirement to check into the room?
Guests must be at least 18 years old to check-in our rooms.
How much do you charge for high speed Wi-Fi?
Free high speed Wi-Fi is available in all guest rooms and throughout our hotel.
What accessibility features are offered at The Jewel?
The Jewel Hotel strives to meet the needs of its guests with disabilities. Please contact the hotel if you have any special requests relating to your disability.
The following areas of the hotel are accessible:
• Public entrance
• Route from the hotel’s public entrance to the accessible guestrooms
• Route from the hotel’s public entrance to the registration area
• Route from the hotel’s public entrance to the restaurant
• Route from the hotel’s public entrance to the business center
• Route from the hotel’s public entrance to the exercise facilities
• Restaurant
• Business center
• Public restrooms
The following areas of the hotel may not be fully accessible (please call the hotel for more information):
• Fitness center
Additional accessibility information:
• Accessible guest rooms with mobility features have doorways that provide 32” of clear width
• Hotel has a TTY for guest use
• Guest room TVs have closed captioning or closed caption decoders provided
• Service animals are welcome
• Braille and tactile signage is provided for permanent rooms and spaces
• Hotel employees will read menus and other printed/visual information to guests who are blind/low vision
APPLE WALLET
How do I set up and use a room key in Apple Wallet?
Before you arrive at The Jewel Hotel, open your The Jewel app to add your room key to Apple Wallet on your iPhone or Apple Watch. Once you complete the check-in process, your room key will be activated and ready for use.
To use your room key to unlock your room, simply hold your iPhone or Apple Watch near the reader to unlock.
How is a room key in Apple Wallet different from other digital keys?
Your room key in Apple Wallet is easier to use than many alternatives, and you don’t even need to wake or unlock your device. Even if your iPhone needs a charge, your key will still work for up to five hours with Power Reserve.
What do I need to use a room key in Apple Wallet?
- The Jewel app
- A reservation at The Jewel Hotel
- A compatible iPhone or Apple Watch
Which iPhones and Apple Watches are compatible?
- iPhone 8s, iPhone 8s Plus or later, running iOS 16.2 or later
- Apple Watch Series 3 or later, running WatchOS 9.2 or later
Where can I use a room key in Apple Wallet?
In addition to your room, your room key in Apple Wallet can also be used to access the same hotel spaces where you would use a plastic key such as the fitness center and common areas.
How can I tell if I am able to use a room key in Apple Wallet?
After booking your reservation, look for the “Add to Apple Wallet” button on your upcoming stay in The Jewel Hotel app. The app will indicate if the hotel supports the use of a room key in Apple Wallet.
How can I add a room key to my Apple Watch?
When you add a room key to Apple Wallet on your iPhone, it is automatically added to your paired Apple Watch. Once your room key has been added, simply hold your Apple Watch near the reader to unlock.
How will I know when my room key is available?
After booking, you can add your room key to Apple Wallet via The Jewel Hotel app. Your room key will automatically activate once you check in and your room has been assigned.
How does a room key work?
After your room key in Apple Wallet has been activated, just hold your iPhone or Apple Watch near the reader to unlock. With Express Mode, you don’t even need to wake or unlock your device. It’s that simple.
With how many iPhones and Apple Watches can I use room key in Apple Wallet?
You may add a room key to Apple Wallet on one iPhone and one paired Apple Watch. per iCloud account.
If needed, you may switch your room key to a different iPhone or paired Apple Watch. Once the key is activated on the new device, it will be automatically removed from the previous one.
Can I use a room key in Apple Wallet and a traditional hotel key card?
Yes, you can use both.
Can I use room key in Apple Wallet if I have a reservation for multiple rooms?
Yes, your room key will be automatically activated for each room that you have reserved.
What if multiple people are staying in one room?
Multiple people on different devices can use a room key, provided that each person has The Jewel Hotel app activated on their iPhone.
What if I have multiple stays at a hotel?
Each stay will be represented with its own room key in Apple Wallet. When your stay is over, your room key will be deactivated remotely and archived in Apple Wallet.
Can I still access my room if my iPhone needs to be recharged?
If your iPhone needs a charge, your key in Apple Wallet will still work. Power Reserve provides up to five hours of access, so you can still get inside.
What if my iPhone or Apple Watch is lost or stolen?
Room key in Apple Wallet takes full advantage of the privacy and security features built into iPhone and Apple Watch.
If you think your iPhone or Apple Watch is lost or stolen, you can use iCloud.com or the Find My app on another Apple device. If you need a new room key, please visit the front desk.